Telesales Agent, Newcastle

Job Title: Telesales Agent Department: Sales Responsible to: Team Leader Purpose of role: To deliver a class-leading quality-orientated customer service to help drive sales Location: Newcastle Upon Tyne Salary: £18,200 with generous commission & bonus structure

Key Responsibilities

Call Centre

  • To conduct outbound telesales calls
  • To meet sales targets
  • Take personal responsibility for own work performance and present a positive image of First Contact (ne) Ltd
  • To comply with the industry regulations that are currently in force with particular attention to OFGEM Supply Licence Condition (SLC) 25
  • To maintain professional internal and external relationships that meet the organisations core values
  • Fully understand own role requirements and ensure that all your own work and related activities are undertaken to the best of personal ability and to the organisation’s standards and policies
  • Monitor own performance against agreed indicators and objectives

Health and Safety

  • Minimise Health and Safety risks through the correct application of procedure and equipment

Information Technology

  • Competent use of Microsoft office

Personal Development

  • Responsible for updating own practice and working knowledge

Personal Specification

  • Essential

    • A self-starter, who has the ability to think on their feet and to take pro-active action
    • Excellent communication skills
    • Credible and well presented
    • Excellent Organisation Skills
    • Ability to work as part of a team
    • Excellent customer relations
    • Excellent administration skills
    • Flexible approach to working
    • Experience of Microsoft Office, Word, Powerpoint
  • Desirable

    • Knowledge of call centre systems
    • Knowledge of the Utilita product
    • To have a knowledge of OFGEM licence conditions and distance selling regulations

Looking for a new start? Choose First Contact!

If you’re looking for an exciting new opportunity, a generous basic salary, an uncapped bonus & a work environment unlike any other, then join our team at First Contact!

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   0191 466 1500