The benefits of joining First Contact

We believe in our agents, and understand that building a healthy and productive relationship in the workplace is better for our people, and business!

Founder of First Contact, Neil Wilson, wanted to create a work environment unlike any other. Where people could come to work, enjoy themselves, leave happy and feel truly valued. We have achieved this by building our decisions around our people and always taking into consideration the affect these decisions have on our employees.

Still not convinced? What if we told you we offer a generous basic salary & uncapped bonus, free fresh fruit every day and have different incentives running weekly to get you motivated and hitting them sales. And not to mention our 5 key benefits below:

  200+ perks from Perkbox

Every single employee gets access to hundreds of perks through Perkbox once they have passed their probation. Perkbox has over 200 perks to take advantage of all year round. From free mobile phone insurance for a year, to discounts on cinema tickets, meals out and gym memberships.

  £250 refer-a-friend scheme

Get a total of £250 for referring a friend to First Contact! Once your friend has completed 1 month with the company, agents will receive £50, £100 after 3 months and an extra £100 after 6 months.

  Sociable working hours

Unlike other call centres, we have sociable working hours of 9:15am to 6:15pm, Monday to Friday, which means no weekend work! There is always overtime on offer too, so if you’re in need of some extra cash you can stay up to an hour later and receive attractive overtime pay.

  Progression opportunities

All Floor Support Advisors, Team Leaders, Compliance Officers, Call Centre Manager, Call Centre Director and Trainers have been promoted from within. That’s because we believe in our employees, and want to give our people as many opportunities as possible to progress. We encourage hard work and determination and offer development opportunities constantly to help our employees take the next step in their career.


 Employee recognition scheme

Along with a monthly questionnaire, we have an employee forum where agents can share ideas, problems and the findings from the questionnaire. We understand that employees need to have a voice, so wanted to provide the best platform we can!

Looking for a new start? Choose First Contact!

If you’re looking for an exciting new opportunity, a generous basic salary, an uncapped bonus & a work environment unlike any other, then join our team at First Contact!

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   0191 466 1500    info@firstcontactgroup.co.uk