First Contact: Telesales Specialists

We are an expanding call centre based in the North East working on behalf of a leading energy supplier, Utilita. First Contact delivers the highest quality sales and strategic output through our expert telesales agents.

Starting with just 10 employees 3 years ago, we now have over 100 employees across 1 site who are truly the heart and soul of the business – from their dedication and enthusiasm to the buzzing atmosphere.

Want to get a feel for the First Contact office vibe? Check out our social media pages (but don’t forget to give them a follow!).

An exciting & friendly work environment

When you work for First Contact you are part of a family on an exciting journey and everyone has the same goals from leadership to trainees. All our campaigns are based around our people as the people make the business. We try our best to make First Contact the best working environment we possibly can which is clear as more than 80 percent of our staff across both sites are promoted from within.

First Contact has a people come first policy and stepping foot into our call centre tells that story through the atmosphere and friendly staff you meet. We believe in doing things our way which may not be the typical call centre way, but it’s First Contact’s way and it works.

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I knew straight away that First Contact was right for me as the staff made me feel so welcome. In February 2017 I was successful in applying for Compliance Officer, I have never looked back or been as happy to get up for work on a daily basis. I love my job!

Kerry Howard

The benefits of working at First Contact

Here at First Contact you’re not just a number, you’re an individual. Learn more about the perks and benefits of joining our vibrant, enthusiastic team by clicking the button below:

Our Benefits

‘Best Work Environment’ finalist at Scotland’s Best Employers Awards 2017

Looking for a new start? Choose First Contact!

If you’re looking for an exciting new opportunity, a generous basic salary, an uncapped bonus & a work environment unlike any other, then join our team at First Contact!

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   0191 466 1500